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DataFill's Issue Tracking

Track, prioritize, and assign tickets, and automate resolution processes to drive efficiency.

Issue tracking systems, commonly referred to as ITS, are software applications that provide a ticketing system to record and follow the progress of every issue identified by team member or customer until the issue is resolved.

An issue can be anything from a product failure, software bug, customer question to development inquiry.

How Issue Tracking System can help you

Track, prioritize, and assign tickets, and automate resolution processes to drive efficiency.

Improve customer retention

A fit-for-purpose ticketing system, along with best-practice processes, helps organizations prevent major incidents from becoming a very public reality.

Save time and money

Downtime is money. IT professionals waste less time on unnecessary manual processes, freeing up valuable time for more important work.

Better support, happier customers

By systematically capturing tickets and categorizing them correctly, a ticketing system allows for proper management of incidents leading to quicker resolution times.

Issue Tracking, from identification to resolution

Enhance Your Service Delivery

Item Management

Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your online ITIL problem management software, and minimize disruptions to the business.

Change Management

Plan, rollback changes with your web-based change management solution and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your IT release management software.

SLA Management

Set multiple SLA policies for creating task deadlines based on different business hours or ticket categories in the IT incident management tool. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations.

Automation

Set up simple automation functions in your online IT incident management system as well as leverage the built-in capabilities to handle all your manual efforts. Prioritize, categorize, assign and close tickets.

Reporting

Identify bottlenecks, make informed decisions, monitor the SaaS based incident management solution performance, and improve service delivery with predefined and custom reporting capabilities.

All that you expect of issue tracking

Plan

Create user stories and issues, plan sprints, and distribute tasks across your software team.

Track

Prioritize and discuss your team’s work in full context with complete visibility.

Release

Ship with confidence and sanity knowing the information you have is always up-to-date.

Report

Improve team performance based on real-time, visual data that your team can put to use.

Contact Us

IvyCare Sdn Bhd
1-1-3 & 1-2-3, Tingkat Mahsuri 4
The One, Bayan Baru
11950 BAyan Lepas, Penang, Malaysia
P: (+6016) 444-5395 E: sales@ivycare.com

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